FAQ

tk999 — answers to all your questions

From cricket betting to account login, withdrawals, mobile use, and account security — this page has detailed answers on all these topics.

tk999 receives many types of questions from Bangladeshi players every day. This page organises those questions into five main topics — cricket betting, member account, withdrawals, mobile use, and security. Whether you are a new player or a long-time member, you will find detailed answers to your everyday questions here. If you cannot find the answer to a question, contact our 24/7 live chat support team. Responsible Gaming Policy and Terms and Conditions — reading both is important for all players. All casino and betting activities on tk999 are for players aged 21 and above only.

Cricket Betting

Yes, tk999 offers live in-play betting. Even after a match has started, you can place new bets before and after each over. Odds update in real time — a wicket or a big scoring over will change the odds immediately. Check the scorecard carefully before placing an in-play bet, and stay within your budget.

If a match is abandoned due to rain or any other reason and no result is declared, tk999 generally refunds the full stake to the player's account. If a result is determined by the DLS method, that result is treated as final. Read the Terms and Conditions page for specific betting rules.

Decimal odds are straightforward — multiply the odds by your stake to get the total return. For example: if Team A is at 1.65 and Team B at 2.30, a ৳500 bet on Team B returns ৳1,150 if Team B wins (৳650 profit); if Team A wins, you lose ৳500. Make sure you understand what each set of odds means before placing a bet.

Yes, tk999 offers betting on BPL, IPL, T20 World Cup, and Bangladesh Tigers international matches, along with other cricket tournaments. Depending on the match, multiple markets are available — match winner, top batsman, highest-run innings, and more. Visit the cricket betting page for the latest match listings.

Yes, tk999's multi-bet feature lets you add multiple cricket matches or events to a single bet. For example, if three selections have odds of 1.50, 1.80, and 1.90, the combined odds are 1.50 × 1.80 × 1.90 = 5.13. A ৳100 bet returns ৳513 if all selections win — but if any one selection loses, you lose the entire ৳100. Multi-bets offer higher potential returns but carry higher risk.

Member Account

No. tk999's policy allows each player to hold only one account. If a person is found to have two or more accounts, both may be closed and the balances forfeited. All benefits are fully available through a single account.

The most common reasons for a failed login are an incorrect password or username, and outdated browser cache. First, clear your browser's cache and cookies, then try again. Check that Caps Lock is off. After several failed attempts, your account may be temporarily locked — in that case, contact live chat. To log in directly, go to the tk999 Login page.

On the tk999 login page, click the "Forgot password?" option. Enter your registered mobile number or email and an OTP will be sent to you. After verifying the OTP, you can set a new password. Make your new password at least 8 characters long, combining numbers and uppercase letters — this keeps your account secure.

To update personal details, log in and go to your profile settings. Some changes can be made directly, but for sensitive updates like changing your phone number, you may need to contact the support team via live chat or email to verify your identity. Keeping your details accurate speeds up the withdrawal process.

When you log in from a new device, tk999 may ask for OTP verification as a security measure. This is completely normal and is done to protect your account. Once verified, you can play normally from the new device. Avoid logging in from public computers or someone else's phone — always log out after your session.

How to Withdraw

Yes, withdrawals on tk999 are available 24 hours a day, 7 days a week. Whether it is night or a public holiday, you can submit a withdrawal request via bKash, Nagad, Rocket, or Upay at any time. Processing typically completes within 30 minutes to 3 hours.

After submitting a withdrawal request on tk999 via bKash, Nagad, or Rocket, the money usually reaches your mobile wallet within 30 minutes to 3 hours. Bank transfers to Dutch-Bangla Bank, BRAC Bank, or other banks may take a little longer. The minimum withdrawal amount is ৳500.

"Pending" means the request is being processed. It normally completes within 30 minutes to 3 hours. If more than 3 hours have passed and it still shows as pending, contact live chat with the details of your request. Keeping your transaction ID on hand makes it easier to follow up.

No, bonus winnings cannot be withdrawn directly — you must first meet the wagering requirement. For example, a 120% bonus on a ৳1,000 deposit gives ৳1,200 in bonus funds; to withdraw those bonus funds, you must complete bets totalling ৳1,200 × 10 = ৳12,000. Once the wagering requirement is met, the bonus winnings become withdrawable.

Yes, under tk999's rules, withdrawals can only be made to the mobile number or bank account registered to your account. Withdrawing to someone else's bKash, Nagad, or Rocket number is not permitted. This rule is in place for financial security — it ensures the money goes to you.

Mobile Use

tk999 runs well on any modern smartphone, tablet, or computer. The site works fully on both Android and iOS. It automatically adjusts to a mobile-friendly layout on Chrome, Firefox, Safari, or any modern browser. If you experience issues on an older Android version, update your browser.

First check your internet connection. Then clear your browser's cache and cookies — in Chrome this can be done via Settings → Privacy → Clear browsing data. After that, refresh the page. Clearing the cache resolves slow loading in most cases. If the problem continues, let us know via live chat.

On Android, open tk999 in Chrome, tap the three-dot menu in the top-right corner, and select "Add to Home screen". On iOS, tap the Share icon in Safari and choose "Add to Home Screen". This gives you quick app-like access without having to type the address in the browser every time.

Yes, tk999 has apps available for both Android (APK) and iOS. The app is available through official channels. For more details, visit the tk999 App page, or find Android-specific information on the tk999 APK page. Avoid downloading APK files from unofficial sources.

Yes, all slot games and live casino tables on tk999 are fully playable on mobile. Games from major studios like PG Soft, Pragmatic Play, and JILI display well on mobile screens. Live dealer tables such as Baccarat, Roulette, and Teen Patti also run at normal speed on mobile. Visit the Slots page to browse the slot game list.

Account Security

Yes, tk999 uses SSL encryption — if you see the lock icon and "https" in your browser's address bar, your connection is secure. Your personal information, password, and financial transactions all pass through encrypted channels, making it very difficult for third parties to access them. Learn more on our Privacy Policy page.

No tk999 staff member or support representative will ever ask for your OTP, bKash/Nagad/Rocket PIN, or password. If anyone asks for such information, it is a fraud attempt — end the call or message immediately and do not share anything. If this happens, please inform our support team.

A strong password should be at least 10–12 characters long — combine uppercase letters, lowercase letters, numbers, and special characters (#, @, !). Do not use easily guessable passwords such as your date of birth, phone number, or "123456". Do not use the same password you create for tk999 on any other site.

Change your password as quickly as possible. Then contact tk999's live chat and give full details of the suspicious activity — the support team can temporarily lock the account and investigate if needed. The faster you act in this situation, the lower the chance of harm.

Yes, tk999 takes responsible gaming seriously. All casino and betting activities are for ages 21+ only. Set your own limits and treat it as entertainment — if you feel financial stress, take a break. Visit our Responsible Gaming page for more information and self-exclusion options.

Still have questions? Our support team is always ready

If you didn't find the answer to your question on this FAQ page, don't worry. tk999's support team is available seven days a week, twenty-four hours a day to help you in both Bengali and English.

Live Chat Support

You'll find the live chat button at the bottom right corner of any page on the site. It's the fastest way to get immediate help — you can speak directly in Bengali with our trained representatives.

Email Support

If you need to explain something in detail, contact us by email. You can send screenshots or documents, and our team will reply in both Bengali and English.