tk999's Privacy Policy

Introduction and Scope of Application

tk999 is an online gaming and sports betting platform operated for adult users in Bangladesh. This Privacy Policy sets out how tk999 processes the personal information collected through its platform, how securely it is kept, and in what circumstances it may be shared with third parties.

This policy applies to our main website, mobile applications (Android and iOS), and all associated services. It must be read as an integral part of the Terms and Conditions. By registering on tk999, a user is considered to have given consent to this Privacy Policy.

This policy has been prepared to align with the information technology laws and digital security regulations currently in force in Bangladesh.

What Information We Collect

2.1 Information Provided Directly

We collect information that you voluntarily provide at the time of account registration and at various stages of using the platform. This includes:

• Full name and date of birth (required for age verification)
• Mobile number and email address
• National ID (NID) or passport number — when needed to confirm identity
• bKash, Nagad, Rocket, or Upay account number — for processing financial transactions
• Bank account details (for bank transfer transactions)
• Details of messages and requests sent to support

2.2 Automatically Collected Information

When you use the tk999 platform, certain information is recorded automatically for technical reasons:

• IP address and device identifier
• Browser type and operating system information
• Login time, session duration, and pages visited on the platform
• Game play history and betting activity logs
• Geolocation data (approximate location only — precise GPS tracking is not performed)

2.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, we may receive additional verification information from trusted third parties. Such data collection is limited and carried out only to the extent necessary.

Purpose of Using Information

The information collected is used for the following purposes:

• Account Management: Registration, login, password recovery, and account verification.
• Financial Transactions: Receiving deposits, processing withdrawals, and issuing bonuses.
• Age and Identity Verification: Preventing use of the platform by those under 21 years of age.
• Customer Support: Providing assistance via live chat and email.
• Fraud Prevention: Detecting suspicious activity and ensuring account security.
• Platform Improvement: Enhancing service quality and improving the user experience.
• Sending Notifications: Informing users about promotional offers and important updates (subject to consent).

We never sell your information or use it for third-party advertising without authorisation.

Data Storage and Security

4.1 Retention Period

All relevant information is retained for as long as your account remains active. Even after an account is closed, financial transaction records and identity verification information are kept for a defined period as required by applicable law.

4.2 Security Technology

tk999 uses industry-standard security measures to keep your information safe:

• SSL Encryption: All data transmissions are encrypted using TLS/SSL technology.
• Data Encryption: Sensitive information (passwords, financial data) is stored in encrypted form.
• Access Controls: Only authorised staff may access user information.
• Regular Security Reviews: Regular audits are conducted to identify system vulnerabilities.
• Two-Factor Authentication (2FA): Users can add an extra layer of security to their account.

4.3 Response to a Data Breach

If a data security incident occurs for any reason, tk999 will notify affected users as quickly as possible and take the necessary steps to limit the damage.

Sharing Information with Third Parties

tk999 may share information with third parties in the following limited circumstances:

5.1 Payment Processors

The necessary financial information is shared with the relevant payment gateways to process bKash, Nagad, Rocket, Upay, and bank transfer transactions. This information is used solely to complete the specific transaction.

5.2 Identity Verification Agencies

Identity document information may be shared with specialised verification agencies for account verification and fraud prevention.

5.3 Legal Obligations

We are legally obliged to provide information when required by applicable Bangladeshi law or by order of a competent authority. In such cases, only the minimum necessary information is provided.

5.4 Game Software Providers

Technical information necessary for game operation may be exchanged with game studios such as Pragmatic Play, PG Soft, Evolution, JILI, and Spribe; however, personally identifiable information is not shared with them.

Your information will not be shared with third parties for any purpose other than those listed above.

Cookies and Tracking Technology

6.1 Use of Cookies

tk999 uses cookies and similar technologies to keep the website and app running smoothly. Cookies are small text files stored on your device.

6.2 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences (language, theme).
• Analytics Cookies: Used to understand usage patterns on the platform and improve services.

6.3 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause problems with certain features of the platform.

Protection of Minors

tk999 strictly prohibits use of the platform by anyone under the age of 21 (21+). Age is verified at registration and, in cases of doubt, a copy of an identity document may be requested. Information belonging to minors is not knowingly collected. If it is established that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

Detailed guidance on building responsible gaming habits is available on our Responsible Gaming page.

Users' Data Rights

Every user registered on tk999 has the following rights regarding their own information:

8.1 Right to Access Information

You may request details of the personal information we hold about you. On submitting a request to support, the information will be provided within a set timeframe.

8.2 Right to Correct Information

If any information in your account is incorrect or incomplete, you may apply to have it corrected. We will make the correction subject to identity verification.

8.3 Right to Delete Information

A request to delete personal information may be submitted alongside an application to close your account. However, some information may need to be retained for a defined period due to legal obligations.

8.4 Right to Opt Out of Marketing Messages

If you do not wish to receive promotional emails or notifications, you can turn them off from your account settings or through support. Essential transaction-related messages cannot be turned off.

Privacy Policy Changes

tk999 reserves the right to update this Privacy Policy as needed. If any significant changes are made, registered users will be notified by email or through a platform notification.

Continuing to use the platform after a change has been made will be taken as consent to the revised policy. It is therefore recommended that you review this page regularly. For more information about our services, terms of service, and applicable rules, please read our About Us page.

Contact and Complaint Resolution

If you have any questions, comments, or complaints about this Privacy Policy, please contact us:

• Live Chat: 24/7 direct chat support (in Bengali and English)
• Email: [email protected]

For data protection requests, please write "Privacy Request" in the subject line. Our support team provides assistance in both Bengali and English.

For general questions, answers to many common queries can be found on our FAQ page.